Don’t worry if you change your mind.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Shipping & returns
To return your product, you should mail your product to:
Tezoro Sports Limited
Bay Business Hub
259 Marine Road Central
Morecambe
Lancashire
LA4 4BJ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please note:
- If you find an item to be faulty only after you have already worn it, please ensure you wash the item before returning it to us.
- If you had to pay duty on the goods you are returning from our shop, you are able to claim a refund of the duty paid from your local customs authority. You will need to show them proof of the duty you have paid and proof that the items were sent back to us. These proofs need to be processed by your local customs authority, who will then decide whether you are eligible for a return in duty paid.
- In cases where there has been an error, or if the item is found to be faulty, we will refund your postage or send you a free returns packet and provide you with a full refund. Or, if you prefer, we can send you a replacement item.
- Please include your paperwork so that the refund is as quick and easy as possible. If paperwork is not included in the return, your exchange or refund might be delayed.
- When we receive your returned item(s), we will issue a refund to the debit/credit card used to pay for your order.
- Please be advised that although the majority of our items can be returned, we can only accept underwear or hosiery if they are returned unworn and in their full original packaging
WHAT ARE THE SHIPPING COSTS?
We ship our items currently ONLY in the UK!
Shipping Costs within the UK £4.95 | Above £45 FREE Delivery
The system will automatically provides the shipping costs*
*FREE SHIPPING ABOVE GBP £45,- IS ONLY WITHIN THE UK.
WHAT IS THE DELIVERY TIME OF MY ORDER?
We do everything to deliver your order as soon as possible. Items which are in stock and ordered on working days before 15:00 are delivered the next day* (within the UK)
Royal Mail/Hermes delivers Monday through Saturday. The delivery time of your total order is determined by the item with the longest delivery time.
HOW WILL MY ORDER BE SHIPPED?
Your order will be shipped by Royal Mail/Hermes with proof of delivery. When your package is shipped, you will receive an email with a track & trace code which you can use to track the package online. If you are not home at the time of delivery Royal Mail/Hermes will leave a note and mention where to pick up your package. In some cases Royal Mail/Hermes attempts to deliver at the neighbours).
MY ORDER ARRIVED DAMAGED, WHAT NOW?
When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged you have three options:
Refuse the delivery.
Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.
Please notify us within 2 days after receiving your order. Please keep the shipping box including all shipping materials for insurance otherwise we cannot start a damage claim. Send an email to info@tezorosports.com with pictures of the shipping box, shipping label, the damaged article and packaging materials. We will inform you how to proceed after this has been received by us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@tezorosports.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@tezorosports.com and send your item to:
Bay Business Hub
259 marine road central
Morecambe
Lancashire
LA4 4BJ
United Kingdom
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at info@tezorosports.com for questions related to refunds and returns.
